Returns & Refunds
Need to Make a Return?
We want to make the process straightforward. Review the information below before returning a TrailerMate™ product, part or accessory.
Before sending anything back.
Return Policy
What qualifies for a return?
We understand that sometimes a product may need to come back. Our return policy is designed to provide a clear process while protecting products that can be placed back into inventory.
Standard Returns
Eligible products purchased directly from TrailerMate™ may be returned within 30 days of delivery, subject to the conditions below.
- Product must be unused and uninstalled.
- Product must be in original, resalable condition.
- Original components, hardware and packaging should be included.
- Proof of purchase or TrailerMate™ order number is required.
- A return authorization must be obtained before shipping the product.
Return Shipping
For standard returns that are not the result of a TrailerMate™ shipping or fulfillment error, the customer is responsible for return shipping costs.
Original shipping charges are not refundable unless otherwise approved by TrailerMate™ or required by applicable law.
Items That May Not Be Eligible
Certain products may not qualify for a standard return, including:
- Products that have been installed, used or modified.
- Products showing damage caused after delivery.
- Products missing components or hardware.
- Custom, special-order or made-to-order products identified as non-returnable.
- Items marked final sale at the time of purchase.
Refunds
Once an authorized return is received, TrailerMate™ will inspect the product and determine whether it meets the applicable return requirements.
Approved refunds will be issued to the original payment method. Processing time after a refund is issued may vary depending on the customer's financial institution.
Products Purchased From a Dealer
If you purchased your TrailerMate™ product from an authorized dealer or another retailer, the dealer's return policy generally applies to the original purchase.
TrailerMate™ can still assist with product identification, warranty questions, replacement parts and product support.
What Happened?
Make sure you're using the right process.
A standard return, shipping problem and warranty claim are different situations. Choosing the right path helps us assist you faster.
Changed your mind or ordered the wrong item?
Start with our standard return process. Eligible unused and uninstalled products may be returned according to the policy above.
Start Here →Damaged, missing or incorrect item?
Don't treat this as a standard return. Contact us with your order information and photos so we can review what happened.
Report a Problem →Think there may be a warranty issue?
Warranty requests should be handled through our warranty process, particularly for serialized TrailerMate™ products.
Visit Warranty →Start a Return
Four simple steps.
Contact Us
Contact TrailerMate™ before shipping anything back and provide your order number and the item you would like to return.
Get Authorization
We'll review the request and provide return instructions if the product is eligible.
Send It Back
Package the product securely and follow the return shipping instructions provided by our team.
Inspection & Refund
Once received, we'll inspect the product and process an approved refund to the original payment method.
Damaged or Incorrect Shipment
Something wrong with the delivery?
If your shipment arrives damaged, incomplete or contains the wrong product, please contact TrailerMate™ as soon as reasonably possible after discovering the issue.
Keep the product and packaging until our team has reviewed the situation. Photos can be especially helpful when evaluating freight or shipping damage.
Returns and warranty claims are not the same thing.
If a TrailerMate™ product has been installed or used and you believe there is a defect or covered product issue, do not send it back as a standard return. Visit our Warranty page or contact TrailerMate™ so the product can be evaluated through the appropriate support process.
Ready to request a return?
Contact TrailerMate™ with your order number and the product you would like to return. Please wait for return instructions before shipping anything back.