TrailerMate™ Product Support
Warranty & Product Registration
Register your TrailerMate™, keep your serial number connected to the product, and make future warranty and product-support requests easier.
Your TrailerMate™ Identity
One product. One serial number.
New TrailerMate™ products may include a unique identification number that can be used for registration, product support and warranty history.
Product Registration
Keep your TrailerMate™ connected to you.
Product registration creates a record connecting your TrailerMate™ serial number with the owner and purchase information.
That makes it easier for us to identify the exact product when you contact TrailerMate™ for warranty support, replacement components or product information.
As the TrailerMate™ serial-number system develops, your registration can become the foundation of the product's support history.
Why Register?
Your serial number becomes the key to your product.
Registration gives TrailerMate™ a better way to identify your exact product and support you throughout the life of the system.
Product Identification
Connect your serial number with the exact TrailerMate™ product and configuration you own.
Warranty Support
Give our team a faster way to locate purchase and product information when you need assistance.
Replacement Parts
Help identify the correct replacement components for the specific TrailerMate™ configuration.
Product History
Build a support record associated with the product rather than relying only on the original order.
TrailerMate™ Limited Warranty
Built to be supported after the sale.
Warranty duration and coverage are governed by the limited warranty terms applicable to the specific TrailerMate™ product.
Unless otherwise stated in the applicable warranty terms, warranty coverage is intended for the original purchaser of the product.
Proof of purchase, purchase date, dealer information and product serial number may be requested when reviewing a warranty claim.
Product registration helps us identify the product and purchase history, but does not expand or modify the written warranty terms.
Warranty Coverage
What a limited warranty generally addresses.
Final warranty coverage will be governed by the written limited warranty supplied with the product.
Covered manufacturing defects in materials, subject to the applicable warranty terms.
Covered manufacturing or workmanship issues determined to qualify under the applicable warranty.
TrailerMate™ may review photos, serial information, purchase records and the product itself when evaluating a warranty request.
Any available warranty remedy will be determined under the written warranty terms for the product.
Warranty Limitations
Some conditions may not be covered.
TrailerMate™ Product Registry
The serial number follows the product.
Our goal is for every serialized TrailerMate™ to have one permanent product identity that can follow it from production through ownership and future support.
Register Your TrailerMate™
Connect your serial number to your product.
Enter the information below to create a registration record for your TrailerMate™.
Your serial number should be located on the product identification plate attached to the system.
Warranty Requests
Something isn't right?
If you believe your TrailerMate™ has a condition that may qualify for warranty coverage, stop using the product if continued use could be unsafe and contact us.
Find the serial number on your TrailerMate™ product identification plate.
Have your order number, dealer invoice or other available proof of purchase ready.
Photos of the product, affected area, serial plate and overall installation may help us evaluate the request.
Submit the information below and our team can review the next steps with you.
Warranty Support
Tell us what's going on.
Submit your serial number and a description of the issue. Our team can review the information and follow up regarding the appropriate next step.
Product registration does not create, extend or modify warranty coverage. Warranty eligibility, duration, exclusions and available remedies are governed by the written limited warranty applicable to the specific TrailerMate™ product. Submission of a warranty request does not constitute approval of a warranty claim.
One serial number. One product history.
Register your TrailerMate™ today and make future product support easier.